USB Help

  • +

    The minimum system requirements for the software on the USBs are:

    • Windows Vista or later.
    • Internet Explorer 9 or later.
    • Windows XP (and older) and Mac are not supported.
  • +

    The USB is not showing up on my computer when I plug it in.

    • Have you plugged it in correctly? The black side should be facing up. Please refer to the instructions printed on the USB.
  • +

    The USB shows up completely empty.

    • Try plugging it into a different USB port.
    • Try plugging it into a different computer.
  • +

    The USB asks me to format it.

    • Try plugging it into a different USB port.
    • Try plugging it into a different computer.
  • +

    The USB shows up but when I click on the EDGE_ICB.exe file I just get the spinning circle.

    • Try plugging it into a different USB port.
    • Try plugging it into a different computer.
  • +

    I get the following error when trying to access the EDGE_ICB.exe file:

    • Check that you do have permissions to run the file. You may not have permissions if you’re using a computer for which you do not have administrator rights and/or have restricted access to using third-party applications, e.g. if you’re using a computer at work. In this case, please contact your IT department for assistance.
    • Try plugging it into a different USB port.
    • Try plugging it into a different computer.
  • +

    My USB came with a code. What is this code for?

    • This is a coupon code that allows you to access all the information that is on your USB online. Once you redeem the code, you can access the information from any computer, smartphone or tablet. Please visit icb-online-learning to redeem your code.
  • +

    The USB worked fine the first time I tried it, but the second time I received the following error message:


    • This is caused by a virus on your computer. Please scan for viruses and ensure they are removed. Unfortunately, there is no way to recover the infected data from your USB at this time.
  • +

    The software works, but when I open a pdf it just shows a grey/blank screen.

    • Try plugging it into a different computer
    • Open the USB and right click on the EDGE_ICB.exe file. Then click Properties
    • Click on the Compatibility tab and ensure that Run this program in compatibility mode for: is unchecked.
  • +

    When I try running the EDGE_ICB.exe file I get this error:

    • This error is caused by an older version of Internet Explorer. You need at least Internet Explorer 9 for the software to work. Please download it here:
      download-ie
  • +

    The USB works, but most of the videos are locked.

    • This means that you have the Standard version of the USB. Please click on the lock icon or the Upgrade to Pro button for instructions on how to upgrade to the Pro version.
  • +

    The USB works, but when I try opening up any document it shows blank like this:


    The problem you're having is likely caused by a missing or inactive plugin for adobe acrobat. There are a few things you can try:

    • Ensure that Adobe Acrobat Reader is installed on your computer.
    • Open Internet Explorer, click on the settings cog in the top right corner and select Manage Add-ons.

If you’ve tried everything suggested in this troubleshooting guide and are still having trouble getting your USB to work, please call us at 021 702 0686 or e-mail techsupport@edgelearningmedia.com with a screenshot of the error you’re getting if possible.

Back to Top